How to make telecommuting work

Dear WW: My boss wanted to score points with his boss so he volunteered my department to be our company’s telecommuting pilot program. I’ve tried to talk him out of it but it’s no use. PHONE FROM HOME? NO WAY!
Dear Phone,
I was dense when it came to 5th grade science. “Is there a hole in [...]

How to get the most out of a high-maintenance employee

DEAR WW: I have a great performer who is also a pain in the rear end. How do you deal with a high-maintenance employee? TOUGH JOB
DEAR TOUGH:
A friend of mine had a Fiat sports car. He said that Fiat stood for “fix it all the time.” But it was worth some trouble for him to [...]

How to conduct a 360 Evaluation (Where workers evaluate their bosses)

DEAR WW: My company is thinking about doing a 360-degree evaluation. What is the proper way to do this so that everyone gets the most out of it? GOING ‘ROUND AND ‘ROUND
Dear Round
Recently, I was driving my new car down the street. Suddenly, the guy in front of me jumped out of his car and [...]

How to increase buy-in among employees

DEAR WW: My team simply does the minimum to get by. I need them to work much smarter than this. What can I do to light a fire under them? NOT BOUGHT IN
DEAR NOT:
Did you hear about British garbage collector Tim Byrne? Hs is so committed to his job that for the last 11 years [...]

How to give employees more control at work

Dear WW: I hear a lot of talk about employee empowerment. And I’d like to see it happen with my people. But what really works? EMPOWER
DEAR EMPOWER:
Have you ever pushed the close-door button on an elevator? I read an article in which an engineer said that mostly it’s just a placebo. Why would they do [...]

How to make meetings more productive

Dear WW: I hate meetings. Let me say that again. I HATE MEETINGS. Can you suggest any strategies to avoid them so I’ll have more time to get my work done? DOER NOT A TALKER
Dear DOER,
Scientists used to believe that homing pigeons used the sun to find their way from one place to another. Recently [...]

How to set goals at work

Dear WW: I achieved my first goal-I got the job. Now its time to set some new ones. But I don’t even know where to begin. Can you help me achieve my new goal? NO GOAL
Dear NO GOAL,
If you’re like most people today, chances are good that there is a water bottle within arm’s reach [...]