How to give a successful apology at work

Dear WW: I made a mistake that caused a lot of extra work and problems for one of my colleagues. I’m embarrassed to admit it, and nervous of the consequences, but I can’t keep avoiding this woman: we’re in the same workgroup. I don’t know what to do. EGG ALL OVER MY FACE
Dear Egg, 
You know [...]

How to control your anger at work

Dear WW: I’ve always had problems keeping my temper. Last week I blew up at something a co-worker said and pushed him. I was suspended for a week without pay. My boss tells me I have a problem, but I don’t know what to do. IT’S HIT THE FAN
Dear It’s,
Your letter reminded me of [...]

What are the real reasons that you didn’t get the job

DEAR WW: I just keep striking out in my job search. I get interviews, but then nothing. Is there something wrong with me? FIRING BLANKS
DEAR NOT:
Ptolemy, the Greek mathematician, geographer, astronomer and astrologer was a key proponent of a solar system where the Earth was at the center of the universe and that the sun [...]

How to survive a shooting, or other disaster, at work

DEAR WW: Recently there has been a string of workplace shootings. What do I need to know to respond to a disaster at work? NOT TARGET PRACTICE
DEAR NOT:
On a panel for an event I ran years ago was a blind man and his seeing-eye dog. No one noticed the dog chewing on something on stage [...]

How to maintain positive working relationships

DEAR WW: Most of the people who work where I do don’t get along. There is a ton of carping and complaining. I’m just one person, but is there anything that I can do to create a better workplace? WORK POSITIVE
DEAR POSITIVE:
Reading your e-mail reminded me of four New York City cops I recently read [...]

How to overcome your shortcomings

Dear WW: I took a hard look at myself and realized that my boss is right, I’ve got a bunch of weaknesses that I’ve never really dealt with before. Help! REALLY WORKING WOUNDED
DEAR WOUNDED:
A Madrid woman was trying to cook up a potion similar to something she read in “Harry Potter.” Unfortunately, her mixture of [...]

How to deal with verbal abuse

DEAR WW: There is a person at work who is incredibly abusive to me. I’ve tried everything and nothing seems to work. ABUSED
DEAR ABUSED:
When I read your e-mail I though thought of Bob (no relation), an old elementary school classmate. Bob was the master of “The Mirror.” When someone insulted him, Bob would say, “Mirror, [...]