How to listen better at work

Dear WW: Recently I was criticized for not being a good listener. I was shocked. But I do want to learn how to listen better, can you tell me how? PARDON ME
Dear PARDON,
Ever heard of “‘Scuse me while I kiss this guy”? It’s an entire book full of misheard song lyrics. For example, there is [...]

How to get more creative at work

Dear WW: I heard someone say the only difference between a rut and a grave is the depth. He was right. I’ve been doing my job for over ten years and it’s tough to get your juices flowing after that long. I don’t ever know where to begin. NOT JUICED
Dear NOT,
My eight month old daughter [...]

How to set goals at work

Dear WW: I achieved my first goal-I got the job. Now its time to set some new ones. But I don’t even know where to begin. Can you help me achieve my new goal? NO GOAL
Dear NO GOAL,
If you’re like most people today, chances are good that there is a water bottle within arm’s reach [...]

How to maintain your integrity at work

Dear WW: I hate to admit it, but my integrity is nothing to write home about. I’m embarrassed at how I’ve operated more out of expediency than doing what’s right. What should I do? RIGHT PATH
Dear RIGHT,
Did you hear about the recent hubbub over video cameras in New Zealand’s Parliament building? The lawmakers liked their [...]

How to prevent your strengths from harming your career

Dear WW: I’ve always been good at closing sales, but now suddenly my boss is hassling me because I’m “too aggressive.” He actually asked me to call back a prospect and apologize for being too hard sell. WHAT GIVES?
Dear WHAT,
I’ll never forget a story I heard from a teacher about his days in Vietnam. After [...]

How to decide what is the best leadership style for you

Dear WW: I need to strengthen my leadership skills. Any suggestions? THE BOSS, BUT NOT BOSSY
Dear BOSS,   
Luis Chavarria had just been released from prison when he was arrested again-this time for illegal possession of a firearm. The police were tipped off by doctors at the hospital who were treating Chavarria’s gunshot wound to the foot. [...]

How to document to your boss that you’re getting the job done

Dear WW: My boss is one of those people who shoots every project you have full of holes. I’ve worked for this guy for years and I still can’t seem to anticipate his questions. Short of hiring a mind-reader, what can I do? TARGET PRACTICE
Dear TARGET,
The Texas Department of Corrections recently canceled its contract with [...]