How to deal with a verbal warning

Dear WW: I have had a spotless record in twenty years of work. I was shocked to suddenly get a verbal warning. What should I do? SLAPPED
Dear SLAPPED,
Your email reminded me of the time I’d just finished my meeting on the 40th floor of the Sears Tower. I asked the receptionist how to get to [...]

How to deal with a employee who is failing

Dear WW: I’ve got an employee who has a great deal of potential, but he isn’t getting the job done. Any advice on how to turn this around? FUSTRATED
Dear FRUSTRATED,
As I was thinking about your question, I thought of John Gladney. He was arrested in Columbus, Ohio after robbing a bank and jamming the money [...]

How to identify and deal with insubordination

Dear WW: I have an employee who never listens to what he’s told to do. I’m tired of it and feel that this is blatant insubordination, but our company personnel policies don’t specifically define what constitutes insubordination. Can you offer one? Beleaguered
Dear Beleaguered,
Your email reminded me of Lawrence Omansky. This New York businessman was charged [...]

How to deal with a poor performer

Dear WW: I’ve got a person who just isn’t cutting it. But I feel sorry for the guy and I’d like to be sure that I give him every chance to make it. Can you help me come up with a strategy to do this? LAST CHANCE
Dear LAST,
University of New Brunswick professor Kelly Munkittrick recently [...]

How to fire someone

Dear WW: I’ve got to fire one of those employees who fights everything. He even challenged a verbal warning I gave him a few years ago. How can I fire this guy without ending up in court? COUNTER PUNCHER
Dear PUNCHER,
Given the heightened security concerns in Washington, D.C. the headline was embarrassing-an intruder had breached the [...]

How to give an employee you fired a reference

Dear WW: I just got a call for a reference concerning an employee I fired. My first inclination is to rip the guy apart, but I heard a story about a guy who got sued for libel by an ex-employee after he gave a bad reference. Does that mean I can’t even tell the truth? [...]

How to evaluate employees objectively

Dear WW: I’m about to evaluate the performance of my direct reports. This is my first time and I want to be a lot more objective than most of my bosses have been to me. JUDGE AND JURY
Dear JUDGE,
Brian Hill is the former coach of the National Basketball Association’s Vancouver Grizzlies. The team’s name was [...]