How to give a successful apology at work

Dear WW: I made a mistake that caused a lot of extra work and problems for one of my colleagues. I’m embarrassed to admit it, and nervous of the consequences, but I can’t keep avoiding this woman: we’re in the same workgroup. I don’t know what to do. EGG ALL OVER MY FACE
Dear Egg, 
You know [...]

How to deal with someone you think is lying

DEAR WW: I’ve never caught my co-worker in a lie. But my gut says that he is seriously truth-challenged. Is there anything that I can do to ensure that he’s telling me the truth? FACT FINDER
DEAR FINDER:
A consumer recently sued Kraft Food over its Guacamole dip. It turns out that the dip contains less than [...]

How to work with women

DEAR WW: I work in an all-women office. I’ve never done that before. What should I know right from the start? GIRLS ROOM
DEAR GIRLS:
There was one conversation that I had with a woman that proved to me that men and women are from different planets. A woman told me that she knew that her boyfriend [...]

How to work with men

DEAR WW: I have spent most of my career working with women. I’m now working in a place full of guys. Help. MAN CRAZY
DEAR CRAZY:
A woman once told me that women are like a complex maze, full of unexpected twists and turns. And men are like an on/off switch. She then apologized. I corrected her [...]

How to survive a skeptic at work

DEAR WW: I work with a skeptic. He drives me crazy. No argument that I can ever give to him will sway him. And since I HAVE to work with this guy, I’m at wits’ end. HALF EMPTYDEAR HALF:
I recently asked a friend (age 9) what she wanted to be when she grew up. She [...]

How to maintain positive working relationships

DEAR WW: Most of the people who work where I do don’t get along. There is a ton of carping and complaining. I’m just one person, but is there anything that I can do to create a better workplace? WORK POSITIVE
DEAR POSITIVE:
Reading your e-mail reminded me of four New York City cops I recently read [...]

How to deal with betrayal at work

DEAR WW: I am having a really tough time working with a co-worker who betrayed me. I just can’t forgive or forget what happened. BURNED
DEAR BURNED:
A 34-year-old man in Hollywood, Fla., refused to pay $80 for a $78 towing bill. He demanded $2 in change, but the tow truck driver said he didn’t have any [...]